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factandfictiondesigns

Fact & Fiction Designs is a woman owned small business for the book lovers from a booklover.

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Home 1 › Custom Orders 2

Custom Orders

Customer Requests

This page is dedicated to the custom orders from my customers! They started with an idea and I am able to help them bring it to life!

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factandfictiondesigns@gmail.com

(509) 855-1409

Refund/Return Policy

Refund policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions.

Discounted items are final and cannot be returned or exchanged. Custom orders are final and cannot be returned of exchanged. Returned items must have tags still on and be returned in original packaging. Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

Login to our online return portal using your email address and order ID. Choose the products you wish to return or exchange from your order. Print your prepaid shipping label that you will receive by email. Send all items back to us using the label provided

If you have an questions or concerns, please email me at FactandFictionDesigns@gmail.com

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